Resources, information and tools on force control rooms.
27 pages tagged with Force control rooms
Command, control and coordination
This page is from APP, the official source of professional practice for policing.
Command
Command support
Implementation principles for incidents involving children
Safeguarding and promoting the welfare of children when taking decisions related to Right Care Right Person.
Force control room implementation guidance
Operational considerations for implementing RCRP in your force control room.
Rapid video response (RVR) for domestic abuse
An immediate and optional video frontline response service for domestic abuse calls for service, rather than emergency response.
Improving call management – summary, assessment, response (SAR)
Based on an FBI model that has been piloted for police call handlers to improve call management, and the application of THRIVE (threat, harm, risk, investigation, vulnerability and engagement).
Content Guru services
Introducing a new telephone platform to improve performance around managing and meeting 999 and 101 demand.
Contact management – iHub
Using a robotic automated system to reduce time and human resources spent on receiving contact from the public.
Call handling training package for police officers
The implementation of a training package in call handling delivered to police officers, to tackle challenges in a decrease of public contact police staff.
Recruitment agency – optimising public contact recruitment
Working with an external recruitment agency and implementing an internal referral process to tackle challenges in the recruitment and retention of police staff in public contact roles, to increase staffing.
Initial Contact Enquiry (ICE) for call handling
Creating a search tool to support call handlers in risk assessments.
Contact management quality assurance process
Ensuring optimal deployment of appropriate resources during operational activities while maintaining compliance with corporate standards.
Robotic process automation
Improving the data handling of digital crime reports submitted to the Metropolitan Police Service through an online data management system.
Workforce management software for the force control room – Verint i360
Optimisation products to understand current demand and forecast future demand – matching resources to demand in the most efficient way possible.
Improving crime recording standards
Incident Management team has been created to improve compliance with National Crime Recording Standards by reviewing incidents to ensure all crimes are recorded in accordance with Home Office Counting Rules.
Citizens Portal and automated messaging
Enabling victims to track updates on crimes they have reported via an online system.
Using simulation software to plan for demand, resource and business processes
Using visual models to plan how to respond to different demand, resourcing and process scenarios in policing.
Identifying and supporting vulnerable repeat callers via 999 or 101
Structured analysis of police contacts in the control room to identify vulnerable repeat callers and signpost them to relevant agencies.
QueueBuster call-back for 101 calls
A technological call-back system that allows 101 callers to hang up the phone and keep their place in the queue for the police.
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