Resources, information and tools on force control rooms.
27 pages tagged with Force control rooms
Right Care Right Person – Humberside Police
An approach developed by Humberside Police to ensure people who call the police get the best support and service.
Using technology to improve contact management
Using technology to deliver efficient and effective contact services to the public.
Demand management in force control rooms
Managing current demand and planning for future demand in police contact centres.
Recruiting, looking after and leading control room teams
Attracting, supporting and leading force control room teams with the right skills, values and behaviours.
Public focused contact management
Delivering public focused control room services, managing risk, and prioritising vulnerable people.
Improving force control room services
Helping police forces to deliver the National Contact Management Strategic Plan by sharing positive practice and supporting resources.
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